Frequently Asked Questions
Find answers to common questions about our capabilities, quotations, quality, and delivery.
You can request a quote through our website contact form, email us at quotes@essencegroup.com.au, or call us directly on (03) 9876 5432. Please include drawings, specifications, quantities, and timeline requirements for the most accurate quote.
We need CAD files (STEP, IGES, or DXF preferred), material specifications, tolerances, surface finish requirements, quantity, and delivery timeline. The more detail you provide, the more accurate our quote will be.
Standard quotes are typically provided within 24-48 business hours. Complex projects requiring detailed engineering review may take 3-5 business days. Rush quotes are available upon request.
We're flexible with order sizes and can accommodate everything from one-off prototypes to high-volume production runs. Setup costs may apply for smaller quantities.